Supply & Demand
Pre-orders are limited to what is already in production. These are not being made-for-order. If you miss out on an item you were hoping to pre-order, please send us an email or send a Facebook message. You will be the first to know when the next batch of that item will be created.
Processing & Shipping Times
Milk & My Honey order processing time is typically three days. When handmade products are being restocked with a pre-order, lead times can vary. Shipments will typically go out on Mondays and Thursdays. Your order will always ship within four weeks of your order being placed.
Please feel free to reach out with any concerns about the status of your order at firstname.lastname@example.org.
Charges & Refunds
When you place your order you will be charged at that time. Once your pre-order is processed it cannot be cancelled or refunded for any reason prior to the shipments going out. Please be sure to check your cart carefully to ensure you've selected your desired quantities, sizes and colors. Once you have received your item our standard return policy will apply. That can be found on our general FAQ page.
Milk & My Honey reserves the right to cancel any orders for items that are unavailable or unsellable due to unforeseen circumstances at the time of shipment. If this is necessary, the cancelled items will be refunded in full to the original form of payment.
All of this to say - please "play nice" if you choose to participate in the preorder process. Please don't file a claim with your credit card company because your order hasn't shipped yet when we have explicitly listed all of the deadlines on this page. If you want your order to ship within a few days of placing it - please look to each product's page to see when we anticipate it being in-stock. Once production is over, we will remove the "Pre-Order" label. If there is remaining stock you should order at that time for immediate shipping.